Privacy Policy

1. Introduction

bdtgem ("we", "us", "our") operates the online casino and sports betting platform available at bdtgem.com (the "Platform"). We are committed to handling the personal information of our players ("you", "your") with care, transparency, and in accordance with best practices for data privacy in the online gaming industry.

This Privacy Policy applies to all personal information collected through the Platform, including data provided during account registration, identity verification (KYC), deposits and withdrawals, gameplay, customer support interactions, and your general use of the bdtgem website. It applies to all players registered in Bangladesh and to any individual who accesses the Platform regardless of their location.

This policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of your agreement with bdtgem. Terms not defined here carry the meanings given to them in the Terms & Conditions.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable requirements. The effective date at the top of this page indicates when the current version was last revised. Continued use of the Platform following any update constitutes your acceptance of the revised policy.

2. Data We Collect

bdtgem collects personal information that is necessary and proportionate to the purpose for which it is collected. We do not collect information beyond what is required for the legitimate operation of the Platform and the fulfilment of our obligations to you as a player.

2.1 Information You Provide Directly

When you register a bdtgem account or interact with our Platform, you may provide the following categories of personal information:

• Identity information: Full legal name, date of birth, gender, nationality
• Contact information: Email address, mobile phone number (including bKash/Nagad registered number), residential address (including division, district, and upazila within Bangladesh)
• Account credentials: Username and encrypted password
• KYC documentation: National Identity Card (NID), passport, or driving licence image; proof of address documents such as utility bills or bank statements
• Financial information: bKash mobile account number, Nagad mobile account number, Rocket account number, bank account details (bank name, branch, account number) where relevant for withdrawals — note that we do not store full card numbers; card transactions are handled by PCI-DSS compliant processors
• Support communications: Messages, complaints, and attachments submitted to our live chat, WhatsApp support, or email

2.2 Information Collected Automatically

When you access the bdtgem Platform, certain technical information is collected automatically by our systems:

• Device information: Device type (mobile/desktop/tablet), operating system, browser type and version, screen resolution
• Network information: IP address, approximate geolocation (country and city-level, derived from IP), ISP name
• Usage data: Pages visited, games played, bet amounts, session duration, click-through patterns, features used
• Transaction logs: Deposit amounts, withdrawal requests, bonus claims, wagering history, and associated timestamps
• Cookie and tracking data: Session cookies, preference cookies, and analytics identifiers — see Section 5 for full details

3. How We Use Your Data

bdtgem uses the personal information we collect for the following purposes, all of which are grounded in a legitimate basis for processing:

3.1 Account Operation & Service Delivery

• Creating and maintaining your bdtgem player account
• Verifying your identity and age in accordance with our 18+ policy
• Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and bank transfer
• Providing access to casino games, live dealer tables, and sports betting markets including cricket BPL, IPL, and T20 World Cup
• Delivering customer support via live chat, WhatsApp, and email

3.2 Security & Fraud Prevention

• Detecting and preventing fraudulent activity, multi-accounting, and identity theft
• Monitoring for suspicious transaction patterns that may indicate money laundering or other financial crime
• Verifying that a player is accessing the Platform from a permitted location
• Enforcing the one-account-per-player rule and identifying linked accounts

3.3 Responsible Gaming

• Monitoring gameplay patterns to identify signs of problem gambling
• Implementing self-exclusion, deposit limits, cooling-off periods, and account restrictions where requested or required
• Providing mandatory responsible gaming notifications where our systems identify at-risk behaviour

3.4 Legal & Compliance Obligations

• Maintaining transaction records as required by applicable financial record-keeping standards
• Responding to lawful requests from law enforcement or regulatory authorities
• Resolving player disputes and defending legal claims

3.5 Platform Improvement

• Analysing aggregated, anonymised usage data to improve the Platform's performance, user experience, and game selection
• Conducting internal research and analytics to understand player preferences and behaviour at a population level
• Testing new features and optimising page load speeds for players in Dhaka, Chittagong, Sylhet, and other Bangladeshi cities

3.6 Marketing Communications

Where you have provided your explicit consent, bdtgem may send you promotional communications about new games, seasonal bonuses (such as Eid or Pohela Boishakh promotions), and special offers via SMS or email. You may withdraw your consent at any time by contacting our support team. Withdrawal of marketing consent does not affect your ability to use the Platform or receive transactional communications related to your account.

4. Data Sharing & Disclosure

bdtgem does not sell your personal data. We share your information only with the categories of third parties listed below, and only to the extent necessary for the stated purpose:

4.1 Payment Processors

To process your BDT deposits and withdrawals, we share necessary financial and identity information with our payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and the card networks Visa and Mastercard. These processors operate under their own privacy policies and data handling standards. bdtgem does not store full card numbers or payment PINs on its own systems.

4.2 Game Studio Partners

To deliver casino games and live dealer tables on the Platform, we share a minimal set of session data (such as player token and bet amounts) with our game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This data is used solely to facilitate gameplay and is governed by the data processing agreements bdtgem holds with each studio.

4.3 Identity Verification Services

To conduct KYC verification, bdtgem may use third-party identity verification service providers who will process your identity documents on our behalf. These providers are bound by strict confidentiality and data security obligations.

4.4 Legal & Regulatory Authorities

bdtgem may disclose personal information to law enforcement agencies, financial intelligence units, or other government authorities where required to do so by law, court order, or where bdtgem believes in good faith that such disclosure is necessary to protect the safety of our players or the public, or to comply with a legal obligation.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bdtgem's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via the email address associated with your account prior to the transfer taking effect, and the acquiring entity will be required to honour the terms of this Privacy Policy.

5. Cookies & Tracking

bdtgem uses cookies and similar technologies (including local storage and session storage) to enable core Platform functionality, remember your preferences, maintain your login session, and collect analytics data to improve the Platform experience.

5.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the Platform to function. They maintain your login session, store your language and currency preferences, and enable secure account access. These cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies: We use anonymised analytics tools to understand how players navigate the Platform — which pages are most visited, where players encounter difficulty, and how game lobby layouts perform. This data is aggregated and does not identify individual players.
• Security cookies: These cookies help us detect fraudulent activity, such as unusual login patterns or account access from unfamiliar devices, and are an essential component of our account protection systems.
• Preference cookies: These store your chosen display settings, notification preferences, and game lobby filters so that your experience is consistent across sessions.

5.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Most modern browsers — including Chrome, Firefox, Safari, and the browsers built into Android and iOS devices commonly used in Bangladesh — provide granular cookie controls. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Disabling analytics cookies will not affect your ability to play games or make transactions.

bdtgem does not use third-party advertising cookies, cross-site tracking cookies, or cookies associated with social media advertising platforms.

6. Data Security

bdtgem applies industry-standard technical and organisational security measures to protect your personal information against unauthorised access, loss, destruction, or alteration. Our security framework includes the following measures:

• 256-bit SSL/TLS encryption on all data transmitted between your device and bdtgem's servers
• Password hashing using strong one-way hashing algorithms — your password is never stored in recoverable plain text
• Access controls — personal data is accessible only to bdtgem staff who require it to perform their specific job functions, under the principle of least privilege
• Firewall-protected servers with intrusion detection and prevention systems
• Regular security audits and vulnerability assessments of the Platform infrastructure
• Two-factor authentication (2FA) available for all player accounts via SMS — we strongly recommend all bdtgem players enable 2FA to protect their accounts
• PCI-DSS compliant payment processing — card transaction data is processed and stored solely by certified payment processors and never on bdtgem's own systems

While bdtgem takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, bdtgem will notify affected players without undue delay via the email address associated with their account.

7. Data Retention

bdtgem retains your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with the following principles:

• Active accounts: Personal data is retained for the full duration of your active bdtgem account relationship
• Closed accounts: Following account closure, bdtgem retains core account data and transaction records for a minimum of five (5) years for compliance, dispute resolution, and anti-fraud purposes
• KYC documents: Identity verification documents are retained for five (5) years following the last transaction on the account
• Support communications: Customer support chat logs and email correspondence are retained for three (3) years
• Analytics data: Anonymised, aggregated analytics data may be retained indefinitely as it does not constitute personal data

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player. Requests for early deletion are handled under the "Right to Erasure" provisions in Section 8 below.

8. Your Rights

As a bdtgem player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request — [Your Username]". bdtgem will acknowledge your request within 48 hours and respond substantively within 30 days.

8.1 Right of Access

You have the right to request a copy of all personal data bdtgem holds about you. We will provide this in a structured, commonly used format. There is no fee for a first access request in any 12-month period.

8.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data (such as your registered name), bdtgem may require supporting documentation before making amendments.

8.3 Right to Erasure

You may request that bdtgem delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there is no overriding legitimate interest. Please note that erasure requests cannot be fulfilled where bdtgem is required to retain data by applicable law or for ongoing dispute resolution.

8.4 Right to Restriction of Processing

You may request that bdtgem restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified, or while an objection to processing is being considered.

8.5 Right to Object

You have the right to object to processing of your personal data for marketing purposes at any time, with immediate effect. You may also object to processing based on bdtgem's legitimate interests, though bdtgem may be entitled to continue processing where it demonstrates compelling legitimate grounds that override your interests.

8.6 Right to Data Portability

Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

9. Third-Party Services

The bdtgem Platform integrates with a number of third-party services to deliver its full functionality. These third parties operate under their own privacy policies, which govern their use of any data they receive. bdtgem is not responsible for the privacy practices of third-party providers but takes reasonable steps to ensure that all third-party integrations operate under contractual data protection obligations consistent with this policy.

Key third-party categories include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard — each handles payment data under their own published privacy and security standards
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi — game session data is processed to facilitate gameplay; these studios are bound by strict contractual obligations
• KYC / identity verification providers: Third-party KYC tools used to verify NID and passport documents during account verification
• Analytics providers: Server-side analytics tools used to generate aggregated, anonymised platform performance reports

bdtgem does not embed third-party social media plugins, advertising SDKs, or tracking pixels from social media platforms on the bdtgem.com website.

10. Policy Updates & Contact

bdtgem reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify active players via the email address registered to their account. We encourage all players to review this policy periodically.

Your continued use of the bdtgem Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should cease using the Platform and contact our support team to close your account.

10.1 Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to the bdtgem support team using the following contact details:

• Email: [email protected] — use the subject line "Privacy Enquiry" for fastest routing
• WhatsApp: +880 1700 000000
• Live Chat: Available 24/7 via the bdtgem Platform
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)